Turn DMs, comments, and story replies into orders
Connect your Instagram business account to EzCart and manage every DM, story reply, and comment from one inbox â with product context and order creation built in.
What you get
DMs + story replies
All Instagram DMs, story replies, and mentions routed to your unified inbox with full thread history.
Story + post context
See the story or post a customer is replying to right inside the conversation â no more guessing.
Reactions & seen
Track messaging_seen events and reactions the way Instagram surfaces them â no missed signals.
Create orders from chat
Extract product, size, colour, and shipping address straight from the conversation into a confirmed order.
Benefits
Why teams choose this
- Consolidate IG, WhatsApp, and Messenger in one workspace
- Assign IG conversations to specific teammates
- Use the AI agent to auto-reply outside business hours
- Label and filter by product, campaign, or lifecycle stage
- Push orders to Shopify/WooCommerce automatically
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