AI Agent
Your 24/7 AI sales assistant
EzCart's AI agent handles customer conversations automatically â browsing, ordering, tracking, and FAQs â with seamless handoff to human agents when needed.
What you get
Intent detection
Automatically detects customer intents: browse catalog, place order, track shipment, request return, or ask questions.
Natural conversations
Engages customers in natural language, extracting product preferences, sizes, quantities, and delivery details.
Smart handoff
Seamlessly hands off to human agents when confidence is low or the customer explicitly asks for a human.
Per-shop configuration
Tune the agent behavior, FAQs, and policies per shop for tailored customer experiences across brands.
Benefits
Why teams choose this
- Browse and recommend products from your catalog based on customer queries
- Create orders with extracted customer details and product selections
- Provide order tracking updates and delivery ETAs
- Answer frequently asked questions about policies, shipping, returns
- Upsell and cross-sell related products during conversations
- Handle simple returns and exchanges following your policies
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