Order Management
Full order lifecycle, built for social commerce
EzCart's native Order Management System handles every step â from chat-created orders to COD workflows â so you never leave the platform to confirm, amend, split, or reconcile.
What you get
Quick order creation
Create orders directly from chat with auto-filled customer details and product selection from your catalog.
Order amendments
Modify orders before fulfillment â add items, change quantities, update addresses, or adjust payment methods.
Partial fulfillment
Split orders for partial fulfillment when items are out of stock or ship from different warehouses.
COD workflows
Complete Cash on Delivery workflows with confirmation calls, delivery tracking, and payment reconciliation.
Benefits
Why teams choose this
- Track orders through every stage: Pending â Confirmed â Processing â Packed â Shipped â Delivered
- Automatic status updates when creating shipments or marking actions
- Customer notifications via WhatsApp/SMS for each status change
- Internal comments and activity logs for team coordination
- Bulk actions for efficient order processing at scale
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